Parts on the truck when possible.
Igniters, flame sensors, capacitors, common blower capacitors, and filters ride with us, because the difference between a one-visit repair and a three-day wait is usually a twenty dollar part. When something has to be ordered, you get told that on the spot along with the realistic timeline.
The diagnosis follows the sequence the furnace itself follows: thermostat call, inducer, pressure switch, igniter, gas valve, flame sense, blower. Testing it in order is how you find the actual failure instead of replacing the expensive thing first.
New Year's Eve, and a dead blower motor.
A customer's furnace motor died on the morning of December 31st. We called around to several supply houses and drove out to a far one trying to source the motor same-day. We offered to drop off a space heater so the house was not cold overnight, and we replaced the motor and had the furnace running as soon as the part was available.
We cannot promise a part exists on a holiday. What we can promise is that somebody actually tries and tells you the truth about where things stand.
Safety is part of the job, not an upsell.
Every furnace repair includes a carbon monoxide check and a look at the heat exchanger, venting, and combustion air. If the heat exchanger is cracked, we shut it down and tell you why, plainly.
If you smell gas, shut off the gas at the valve if you can do it safely, open windows, leave, and call the utility first. Call us after the gas company clears the house.
