A real call, start to finish.
A customer called about a burning smell and no heat. Our technician found a seized blower motor. The replacement was on the truck, so we swapped it, cleaned the blower wheel while the housing was open, and changed the air filter. About an hour and a half from walking in to heat coming out of the vents.
That is the goal on every no-heat call: diagnose it correctly the first time, and carry enough common parts that the fix does not turn into a three-day wait for a supply house.


